Product Porting and Maintenance
Once a product is out in the market, managers need to begin thinking about how to incorporate the feedback they receive into the next version of the product, to improve usability, user-friendliness, features and overall value
A common perception of maintenance is that it is merely fixing bugs. However, studies and surveys over the years have indicated that the majority, over 80%, of the maintenance effort is used for non-corrective actions. This perception is perpetuated by users submitting problem reports that in reality are functionality enhancements to the system.
Following are the 4 different types of maintenance classifications we offer:
- Corrective maintenance: Reactive modification of a software product performed after delivery to correct discovered problems.
- Adaptive maintenance: Modification of a software product performed after delivery to keep a software product usable in a changed or changing environment.
- Perfective maintenance: Modification of a software product after delivery to improve performance or maintainability.
- Preventive maintenance: Modification of a software product after delivery to detect and correct latent faults in the software product before they become effective faults.
A significant investment needs to be made to maintain multiple versions of an old code-base, many times on legacy technology platform to support existing clients until they can be persuaded to migrate to newer versions of the product.
We offer Service level agreement (SLA) for maintenance services for:
- Legacy product maintenance
- Component development and up gradation
- Support to multiple platform versions
- Localization and customization of core products
- Porting or Migration of Product Database to a different database system
How we work:
- Settling the RFC's (Request for change) based on the priority through corrective, preventive, adaptive and perfective maintenance.
- Receipt, acknowledgement, distribution, plan closer of issue / RFC registered by user. Responsibility will be carried out by issue coordinator.
Casestudies
Client:
LogiSense Corporation, Ontario, Canada.
LogiSense is a leading provider of billing and IP service management solutions for global telecom and Internet Service Providers having Over 500 customers world wide.
Solution:
Pumex worked with LogiSense for providing RFC based product maintenance. We provided ASP programmers for product support.
Technology:
ASP, VB, COM, MSSQL Server 2000, JavaScript & VBScript
Conclusion:
The customer was extremely happy with the services we provided.
Customer Status:
Inactive Customer